Why Choose Agent Overwatch?
Ensure your team stays efficient, compliant, and customer-focused without any micromanagement.
Boost Agent Performance
AI identifies gaps and strengths of each individual agent and tailors coaching plans according to individual training needs.
Improve Customer Satisfaction
Voice of Customer (VoC) analysis provides insights on customer preferences, which can be used to identify marketing/product gaps, and update scripts.
Save Manager’s Time
Automated monitoring gives managers more time to focus on strategy, not supervision.
Ensure Consistent Quality
AI-driven audits ensure high-quality, compliant interactions, preventing costly mistakes.
Data-Driven Decisions
Insights and performance tracking enable supervisors to make quicker, better decisions for team management and optimization.
Key Features of Agent Overwatch
Dynamic Knowledge Management
Adaptive knowledge base that learns from every customer interaction.
Script Generation
Analyses bulk of call recordings and automatically generates the best script, covering all FAQs / objections
Knowledge Updation
Scripts and FAQs are regularly updated with insights automatically extracted from calls