AI-Powered Management

AI-Powered Management

2x

Faster Agent

Ramp-Up

2x

Faster Agent

Ramp-Up

50%

Managerial

Time Saved

50%

Managerial

Time Saved

12x

More Quality

Audits

12x

More Quality

Audits

Why Choose Agent Overwatch?

Ensure your team stays efficient, compliant, and customer-focused without any micromanagement.

Why Choose Agent Overwatch?

Ensure your team stays efficient, compliant, and customer-focused without any micromanagement.

Boost Agent Performance

AI identifies gaps and strengths of each individual agent and tailors coaching plans according to individual training needs.

Improve Customer Satisfaction

Voice of Customer (VoC) analysis provides insights on customer preferences, which can be used to identify marketing/product gaps, and update scripts.

Save Manager’s Time

Automated monitoring gives managers more time to focus on strategy, not supervision.

Ensure Consistent Quality

AI-driven audits ensure high-quality, compliant interactions, preventing costly mistakes.

AI-driven audits ensure high-quality, compliant interactions, preventing costly mistakes.

Data-Driven Decisions

Insights and performance tracking enable supervisors to make quicker, better decisions for team management and optimization.

Key Features of Agent Overwatch

Post-Call Quality Audits

Automatically assesses call quality for compliance, performance, and customer satisfaction. Supervisors receive actionable reports, highlighting areas for improvement.

Post-Call Quality Audits

Automatically assesses call quality for compliance, performance, and customer satisfaction. Supervisors receive actionable reports, highlighting areas for improvement.

Voice of Customer (VoC) Insights

Analyzes customer sentiment and feedback during interactions, allowing for strategy adjustments, improving customer satisfaction and loyalty.

Voice of Customer (VoC) Insights

Analyzes customer sentiment and feedback during interactions, allowing for strategy adjustments, improving customer satisfaction and loyalty.

AI-Driven Personalized Coaching

Identifies strengths and areas for improvement based on individual agent performance to create personalized training plans.

AI-Driven Personalized Coaching

Identifies strengths and areas for improvement based on individual agent performance to create personalized training plans.

Performance Dashboards

Helps supervisors track KPIs like AHT, conversions, CSAT, and agent productivity making it easy to spot trends and address issues early.

Performance Dashboards

Helps supervisors track KPIs like AHT, conversions, CSAT, and agent productivity making it easy to spot trends and address issues early.

Dynamic Knowledge Management

Adaptive knowledge base that learns from every customer interaction.

Script Generation

Analyses bulk of call recordings and automatically generates the best script, covering all FAQs / objections

Knowledge Updation

Scripts and FAQs are regularly updated with insights automatically extracted from calls

Take Control of
Your Contact Center with
Agent Overwatch

Ready to improve your contact center’s performance?

Book a Consultation

Book a Consultation